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Your mailbox, step by step

Everything you need to read your wilssens.com email on your phone and computer, and to keep it safe. Pick the app you use; each part stands on its own.

Get started

Do this firstRead your email in a web browserRead and send email on any computer, nothing to install.3 stepsDo this firstFirst: remove your old [email protected] account from your appsTake the old Microsoft 365 account off your phone and computer first.6 stepsDo this firstEasiest on a phone: the Zoho Mail appThe easiest way on a phone: sign in once and you are done.4 steps

Set up your apps

Do this firstiPhone or iPad: the built-in Mail appAdd your address to the Mail app that comes with your iPhone.7 stepsDo this firstiPhone or iPad: the Outlook appUse the Outlook app on your iPhone or iPad.7 stepsDo this firstWindows: Outlook (the new Outlook)The blue Outlook app on Windows 11.6 stepsDo this firstWindows: classic Outlook (Microsoft 365 / Office)Outlook from Microsoft 365 or Office on Windows.5 steps

Keep it safe

Do this firstChange your passwordChoose a new password and update it in your apps.4 stepsDo this firstTurn on two-step sign-in (strongly recommended)Your phone as a second key, so a stolen password isn’t enough.5 stepsDo this firstAfter two-step sign-in: app passwords for Mail and OutlookMail and Outlook need these once two-step sign-in is on.4 stepsDo this firstMake sure you can always get back inA phone number and backup email, so you never get locked out.4 stepsDo this firstStaying safeHow to spot fake emails that ask for your password.

If something goes wrong

Do this firstIf something doesn't work“Already added”, “wrong password”, can’t send: what to do.Do this firstThe settings, if an app asks for themServer names and ports, for any other app.

Get started

Read your email in a web browser

The quickest way, on any computer, with nothing to install.

  1. Go to mail.zoho.com.
  2. Sign in with [email protected] and your password.
  3. The first time, Zoho asks you to choose your own password: pick one you don't use anywhere else.

Get started

First: remove your old [email protected] account from your apps

Your address used to live with Microsoft 365. Your phone and computer still have that old account, and an app can't hold the same address twice ("This account has already been added"). So remove the old one first, then add the new one below. Your emails are not lost: they were copied to your new mailbox, and you can still see them at mail.zoho.com.

  1. iPhone or iPad Mail: open Settings, tap Apps, then Mail (on older iPhones: Settings, then Mail). Tap Mail Accounts, tap the old [email protected] account (it may be called Exchange or Outlook), then Delete Account and Delete from My iPhone.
  2. Outlook on iPhone: tap your picture at the top left, then the gear (Settings). Tap the old [email protected] account, scroll down and tap Delete Account, then Delete.
  3. Windows 11 itself (do this first on a computer): open Settings, click Accounts, then Access work or school. Click the old [email protected] (it says Work or school account), then Disconnect, and Yes to confirm. Restart the computer. (It can't be removed under Email & accounts, and Outlook keeps adding it back until it is disconnected here.)
  4. Word, Excel or classic Outlook: click File, then Account, and under User Information click Sign out if it still shows [email protected].
  5. Outlook on Windows (new Outlook): click the gear at the top right, then Accounts, then Email accounts. Next to the old [email protected], click Manage, then Remove.
  6. Classic Outlook on Windows: click File, then Account Settings, then Account Settings… again. Select the old [email protected], click Remove, then Yes.

Do this on the day we tell you your mailbox has moved, not before: until then your mail still arrives in the old account.

Get started

Easiest on a phone: the Zoho Mail app

One sign-in, no settings to type, and you get a notification for new mail. Works on iPhone, iPad and Android.

  1. Open the App Store (iPhone) or Play Store (Android) and install Zoho Mail - Email and Calendar.
  2. Open it and tap Sign In.
  3. Type [email protected], tap Next, type your password and tap Sign In.
  4. Allow notifications when it asks, so you see new mail arrive.

Set up your apps

iPhone or iPad: the built-in Mail app

  1. Open Settings, tap Apps, then Mail (on older iPhones: Settings, then Mail).
  2. Tap Mail Accounts, then Add Account, then Other (at the bottom), then Add Mail Account.
  3. Fill in your Name (as people should see it), Email: [email protected], your Password, and as Description: wilssens.com. Tap Next.
  4. At the top, choose IMAP.
  5. Under Incoming Mail Server: Host Name imappro.zoho.com, User Name [email protected], and your password.
  6. Under Outgoing Mail Server: Host Name smtppro.zoho.com, User Name [email protected], and your password again. Tap Next.
  7. Leave Mail switched on and tap Save. Your email appears in the Mail app under wilssens.com.

If it says the password is wrong and you use two-step sign-in, use an app password instead (see "Two-step sign-in" below).

Set up your apps

iPhone or iPad: the Outlook app

  1. Open Outlook. Tap your picture at the top left, then the gear (Settings).
  2. Tap Add Mail Account, then Add Email Account.
  3. Type [email protected] and tap Add Account.
  4. If Outlook suggests Microsoft 365 or Exchange, tap Not Exchange? or Change account provider, and choose IMAP.
  5. Turn on Use Advanced Settings (or Show advanced settings).
  6. Under IMAP Incoming Mail Server: Hostname imappro.zoho.com, Username [email protected], your password.
  7. Under SMTP Outgoing Mail Server: Hostname smtppro.zoho.com, Username [email protected], your password. Tap Sign In (or the check mark at the top right).

Set up your apps

Windows: Outlook (the new Outlook)

On Windows 11 this is the blue Outlook app; it replaced the old Mail app.

  1. Open Outlook. Click the gear at the top right, then Accounts, then Email accounts, then Add account.
  2. Type [email protected] and click Continue.
  3. If Outlook suggests Microsoft 365 or Exchange, choose IMAP instead (sometimes under Choose a different account type).
  4. Type your password, then click Show more (or Advanced settings).
  5. Incoming: imappro.zoho.com, port 993, SSL/TLS. Outgoing: smtppro.zoho.com, port 465, SSL/TLS. User name is [email protected] for both.
  6. Click Continue. Your mailbox appears on the left.

Set up your apps

Windows: classic Outlook (Microsoft 365 / Office)

  1. Open Outlook. Click File, then Add Account.
  2. Type [email protected], click Advanced options, tick Let me set up my account manually, and click Connect.
  3. Choose IMAP.
  4. Incoming mail: Server imappro.zoho.com, Port 993, Encryption SSL/TLS. Outgoing mail: Server smtppro.zoho.com, Port 465, Encryption SSL/TLS. Click Next.
  5. Type your password and click Connect, then Done.

Keep it safe

Change your password

  1. Go to accounts.zoho.com and sign in with [email protected].
  2. Click Security on the left, then Password, then Change Password.
  3. Type your current password, then the new one twice, and click Change Password.
  4. Your phone and computer will ask for the new password the next time they check mail. Type it there too. (iPhone Mail: Settings, Apps, Mail, Mail Accounts, your account, then the password field.)

A good password is long: three or four unrelated words, like "lamp-orchard-tuesday-river". Use it only for this mailbox.

Forgot it? On the sign-in page click Forgot Password. That only works if you set up a recovery phone or email (see below), so do that now.

Keep it safe

Turn on two-step sign-in (strongly recommended)

With two-step sign-in, someone who learns your password still can't get into your mailbox: signing in on a new device also needs your phone.

  1. Install the free Zoho OneAuth app on your phone (App Store or Play Store).
  2. On your computer, go to accounts.zoho.com, sign in, and click Multi-Factor Authentication on the left.
  3. Click Set up next to OneAuth and follow the steps: you scan a code on the screen with the OneAuth app. (Text messages also work, but the app is safer.)
  4. Save the backup verification codes Zoho shows you: print them or write them down, and keep them at home. They get you in if you lose your phone.
  5. From now on, signing in on a new device asks you to approve it in OneAuth with one tap.

Keep it safe

After two-step sign-in: app passwords for Mail and Outlook

Apps like iPhone Mail and Outlook can't do the two-step check, so they need their own password. (The Zoho Mail app doesn't: it does the check itself.)

  1. Go to accounts.zoho.com, click Security, then App Passwords, then Generate New Password.
  2. Give it a name you'll recognise, like "iPhone Mail" or "Outlook laptop", and click Generate.
  3. Zoho shows a password of letters. Type it into the app instead of your normal password (when adding the account, or where the app says the password is wrong).
  4. Make one per app. If a phone is lost, delete its app password on that same page: that app is locked out, everything else keeps working.

Keep it safe

Make sure you can always get back in

  1. Go to accounts.zoho.com and click Profile.
  2. Under Mobile Numbers, add your mobile number and confirm it with the code you receive.
  3. Under Email Addresses, add another address you use (not [email protected]) and confirm it.
  4. Zoho uses these only to help you reset your password or confirm it's you.

Keep it safe

Staying safe

We will never ask for your password, by email, text or phone. Neither will Zoho. Anyone who asks is trying to break in.

Be careful with emails that rush you ("your mailbox will be closed today", "confirm your account") and link to a sign-in page. When in doubt, don't click: go to mail.zoho.com yourself.

Real Zoho sign-in pages are on zoho.com. Check the address bar before typing your password.

Questions or something looks wrong? Email [email protected].

If something goes wrong

If something doesn't work

"This account has already been added" or similar: the old account is still on that device. Remove it first (see the first part of this page).

The old account keeps coming back on Windows: Windows itself still holds it. Open Settings, Accounts, Access work or school, click the old [email protected], then Disconnect, and restart.

"Wrong password" in Mail or Outlook while it works at mail.zoho.com: you have two-step sign-in on, so use an app password.

You can receive but not send: check the outgoing server is smtppro.zoho.com, port 465 with SSL/TLS, and that it signs in with [email protected] and your password.

No new mail on the phone: pull down on the list of emails to refresh. In iPhone Mail, check Settings, Apps, Mail, Mail Accounts, Fetch New Data.

Still stuck? Email [email protected] and say which phone or computer and which app you use.

If something goes wrong

The settings, if an app asks for them

Email address and user name
[email protected]
Password
your Zoho password (or an app password, see "Two-step sign-in")
Account type
IMAP
Incoming server (IMAP)
imappro.zoho.com, port 993, SSL/TLS
Outgoing server (SMTP)
smtppro.zoho.com, port 465, SSL/TLS (or port 587, STARTTLS)
Outgoing server needs sign-in
yes, with the same address and password